Talking Cards Toolbox

Talking Cards addresses conversation quality - a concern across all four organizations - by giving peer mentors ready-made prompts for sensitive discussions. This lowers the barrier for new and less experienced peer mentors and leads to more consistent, higher-quality support interactions for contacts. It also adds daily-use value beyond registration tasks, keeping peer mentors engaged with the app between activity logging sessions. All four organizations endorsed the feature in the priority matrix despite its NICE classification, confirming broad appeal. The low implementation cost relative to engagement benefit makes it an attractive Phase 3 addition once core operational features are stable.

Built in Flutter as a scrollable card browser backed by Drift for offline storage. Cards have title, body text, optional image, and theme tags; a versioned backend endpoint syncs the catalogue to clients without requiring an app release. Riverpod providers manage card collection and filter state. The module registers under the conversation-tools area ID for per-organization toggling via the Feature Toggles admin surface. WCAG 2.2 AA compliance requires semantic labels on all card elements, adequate contrast ratios, and minimum 24x24 touch targets. No user-generated writes are involved - only periodic read syncs - keeping the feature stateless and low-maintenance after initial build.